Shipping and Delivery

How much does postage cost?

For all purchases under $50, we offer a $3.90 flat-rate to ship to any New Zealand address (excluding rural delivery).  Additional $4.90 for rural delivery.

How do I get free delivery?

To receive free delivery on your myohm purchase, simply spend $50 or more. Our free delivery service is available in New Zealand only at this time.

I've just ordered something, when can I expect to receive it?

myohm aims to dispatch all orders received by 2pm on the same day.  Once dispatched your order should arrive within 1-2 days.  Rural addresses can expect 2-3 days.

How do I return something I've purchased?

Depending on circumstances, purchases may be returned via mail/courier within 14 days of purchase/receipt of goods. For full details, please see our returns policy.

Can I track my order?

Yes. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order. 

Why have I not received a confirmation email with my order?

There is a chance that our email may have ended up in your spam folder. If having checked your spam folder you still cannot find it, please contact us and we can re-send your confirmation.

Can I order from anywhere in the world?

We're currently shipping to New Zealand and Australia.

New Zealand shipping rates:

  • $3.90 flat rate
  • Additional $4.90 for rural delivery
  • Free shipping on orders over $50

Australia shipping rates:

  • $20 Untracked (Target delivery 3 - 10 working days) 
  • $29.95 Tracked (Target delivery 3 - 6 working days) 

Shipping to Australia

If purchasing e-liquid or vape products from myohm please be aware of the laws that your state or country has in place about these products. We take no liability for loss of goods sent due to your local laws or regulations.

Do I have to be 18+ to buy from myohm?

Yes.  All products on myohm are intended for use by persons aged 18 or over.  Proof of age may be required before products are dispatched.