This warranty covers
Any electronic cigarette purchased from myohm within the last 90 days which has a manufacturing fault, e.g. a non-functioning battery or charger.
This warranty does not cover
- Any defect caused by modification, tampering or rough handling of the unit.
- Any defect which would not have occurred if the instructions for use had been correctly followed.
- Coils: these are a consumable product.
- E-liquid: this is a consumable product. Always try the smallest bottle first to make sure you like the flavor!
What will we do
- Honour the Consumer Guarantees Act and repair or replace your unit if it has been found to be faulty.
- We will send you a self-addressed courier bag to return the product to us - at no cost to you – and have the issue resolved within five working days of receiving the return.
How to get service
Contact us at firstname.lastname@example.org or 0800 696 467 with your order number handy.